At 4S Vibe, we want every customer to have a smooth shopping experience. However, to maintain product quality and prevent misuse, not all products are eligible for return or refund.
Return Request Window
Return or exchange requests must be raised within 48 hours of delivery.
Requests submitted after 48 hours may not be accepted.
Eligible Returns
A return or exchange may be considered only if:
- You received the wrong product
- You received the wrong size
- The product arrived damaged
- The product has a manufacturing defect
- An eligible apparel item does not fit and qualifies for exchange
All returns are subject to inspection and approval by 4S Vibe.
Condition of Returned Products
Returned products must be:
- Unused and unworn
- Unwashed
- Unaltered
- Free from stains, perfume, body odour, makeup, or damage
- Returned with original tags intact
- Returned with original packaging and accessories, where applicable
- Accompanied by the order details or invoice
Products that show signs of use, wear, washing, alteration, missing tags, or misuse will not be accepted.
Apparel Size Issues
For eligible clothing products, size-related requests will generally be handled as an exchange, subject to stock availability.
A refund may not be offered when a suitable size exchange is available.
Non-Returnable Products
Certain products may be marked as Non-Returnable for hygiene, safety, or product-specific reasons.
This may include:
- Innerwear and hygiene-sensitive products
- Jewellery and selected fancy items
- Personal-use accessories
- Clearance or final-sale products
- Customized or altered products
- Products specifically marked “Non-Returnable” on the product page
For jewellery, fancy items, and similar products, returns may be accepted only if the item is damaged, defective, or incorrect at the time of delivery.
Home & Living / Furniture
Home & Living and furniture products are generally eligible for return only in cases of:
- Transit damage
- Manufacturing defect
- Wrong product delivered
Minor natural variations in material, texture, shade, grain, or finish are not considered defects.
Damaged or Wrong Product Claims
For damaged, defective, missing, or incorrect products, customers should provide:
- Clear photos of the product
- Photos of the outer packaging
- Order details
- An unboxing video, where requested
For damaged or wrong-item claims, an unboxing video is strongly recommended and may be required for verification.
Inspection and Approval
All return requests are reviewed by 4S Vibe.
4S Vibe reserves the right to reject a return if the product:
- Has been used or worn
- Has been washed
- Has stains, odour, or damage caused after delivery
- Has missing tags or accessories
- Has been altered
- Does not meet the return conditions
- Appears to have been purchased for temporary use and returned afterwards
Refunds
Once a returned product is received and approved after inspection, the refund will be processed through the applicable method.
Refund processing time may vary depending on the payment method and banking provider.
Shipping charges, COD charges, or other applicable service charges may be non-refundable unless the return is due to an error by 4S Vibe.
Exchanges
Exchanges are subject to stock availability.
If the requested replacement is unavailable, 4S Vibe may offer an alternative product, store credit, or refund depending on the case.
Order Cancellation
Orders may be cancelled before dispatch, subject to order status.
Once an order has been shipped, cancellation may no longer be possible.
Contact Us
For return, exchange, refund, or order-related support, please contact 4S Vibe through the contact details displayed on our website.
Important: Product-specific return conditions shown on the individual product page will take priority where applicable.