At 4S Vibe, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact us.
1. Information We Collect
We may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Account details
- Product preferences
- Communication history
- IP address
- Browser and device information
- Website usage information
- Cookies and similar technologies
We collect only the information reasonably required to operate our store, process orders, provide support, and improve our services.
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Deliver products
- Provide order updates
- Manage customer accounts
- Handle returns, exchanges, and refunds
- Provide customer support
- Detect fraud or misuse
- Improve our website and services
- Maintain security
- Comply with legal and regulatory requirements
- Send promotional communication where permitted
3. Orders & Checkout
When you place an order, we may collect information required to process and deliver the order, including your contact details, shipping address, billing details, products purchased, and order history.
This information may be shared with relevant service providers such as courier partners and payment providers only where necessary to complete your order.
4. Payment Information
Payments may be processed through third-party payment gateways.
4S Vibe does not directly store full credit card, debit card, banking, UPI PIN, or other sensitive payment credentials processed by third-party payment providers.
Payment providers may collect and process information according to their own privacy policies and security standards.
5. Cash on Delivery
For Cash on Delivery orders, we may use customer contact and address information to confirm, process, and deliver the order.
We may contact customers where necessary to verify COD orders or delivery details.
6. Customer Accounts
If you create an account, we may store:
- Name
- Email address
- Address details
- Order history
- Account preferences
Passwords are managed through the website’s account system and should be kept confidential by the customer.
7. Cookies
Our website may use cookies and similar technologies to:
- Keep shopping cart items active
- Remember login sessions
- Improve website functionality
- Understand website usage
- Improve performance
- Support security and fraud prevention
You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Analytics
We may use analytics tools to understand how visitors use our website.
Analytics may collect technical information such as:
- Pages visited
- Device type
- Browser type
- Approximate location
- Referring website
- Time spent on pages
- Website interactions
This information helps us improve website performance and customer experience.
9. Shipping & Delivery Partners
To fulfil orders, we may share necessary information with courier, logistics, or delivery partners, including:
- Customer name
- Delivery address
- Phone number
- Order or shipment information
Only information reasonably required for delivery should be shared.
10. Service Providers
We may use third-party service providers for functions such as:
- Website hosting
- Payment processing
- Shipping
- Email delivery
- Analytics
- Security
- Customer support
These providers may process limited information on our behalf and may be governed by their own privacy policies.
11. Marketing Communications
Where permitted, we may send customers information about:
- New products
- Offers
- Promotions
- Store updates
Customers may opt out of promotional communication where an unsubscribe or opt-out option is provided.
Transactional communications related to orders, payments, delivery, returns, or account security may still be sent.
12. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Order fulfilment
- Customer service
- Accounting
- Tax and legal compliance
- Fraud prevention
- Business records
Retention periods may vary depending on the type of information and applicable legal requirements.
13. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
However, no internet-based system can guarantee complete security.
Customers are responsible for protecting their account passwords and devices.
14. Customer Rights
Subject to applicable law, customers may request to:
- Access personal information we hold about them
- Correct inaccurate information
- Update account details
- Request deletion of certain personal information
- Withdraw consent where applicable
Some information may need to be retained for legal, accounting, fraud-prevention, or order-related purposes.
15. Children’s Privacy
Our website is intended for general shopping use.
We do not knowingly collect personal information from children where such collection would be prohibited by applicable law.
16. Third-Party Links
Our website may contain links to third-party websites or services.
4S Vibe is not responsible for the privacy practices, content, or security of third-party websites.
Customers should review the privacy policies of those services separately.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version published on this website will apply.
18. Governing Law
This Privacy Policy is governed by applicable laws of India.
19. Contact Us
For questions about this Privacy Policy, personal information, account data, or privacy-related requests, please contact 4S Vibe through the contact information provided on our website.